OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
66 ratings and 48 comments received in the last 90 days.
19 March 2025
Could not have been any better.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 March 2025
I was given a thorough explanation of how the car operated
Response from JKC
Pleased to hear our MINI Genius gave you all the time you needed to ensure you & your New MINI were ready for the road! Niall MacFlynn - Head of Business
28 February 2025
Completely satisfied and the staff kept me up to date on everything
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
27 February 2025
Because I was spoken to the first time I entered the show room and made feel very welcome. My daughter visited Belfast 3 times and no one spoke to her until she went with her dad despite have the money to buy on outright
Response from JKC
Thank you choosing your New MINI from JKC...we really appreciate your business! Niall MacFlynn - Head of Business
26 February 2025
I was well satisfied and really enjoyed my experience with purchasing my new car.
Response from JKC
Pleased to hear the team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
23 February 2025
We were made most welcome on our first visit and throughout the purchase process. The agent was pleasant, well informed and was able to answer all our queries. On handover of the vehicle a very knowledgeable rep talked us through all systems.
Response from JKC
Delighted to hear you enjoyed a 5 Star Experience...thank you for choosing JKC for your New MINI! Niall MacFlynn - Head of Business
05 February 2025
The customer service was absolutely excellent. The staff member I dealt with was so helpful, knowledgeable and professional. The whole process was very smooth and efficient.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
28 January 2025
Car was ready on time and well presented as usual
Response from JKC
Pleased to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
02 January 2025
The salesman was pleasant and helpful and the car arrived on time. I had good help setting up the car
Response from JKC
Delighted to hear you had a great experience and the MINI team looked after you well! Niall MacFlynn - Head of Business
21 March 2025
Because of the helpful and skilled staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
18 March 2025
I got excellent service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
16 March 2025
Car servised, washed and cleaned out before returning.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
07 March 2025
Online check in was easy. Welcoming staff.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
03 March 2025
Great service and friendly staff
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
03 March 2025
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 February 2025
All staff are always courteous and helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
24 February 2025
Good at keeping informed
Response from JKC
Pleased to hear the team kept you fully updated throughout your visit! Niall MacFlynn - Head of Business
23 February 2025
They make your visit easy and they explain everything to you the customer
Response from JKC
As a customer centric business, it's lovely to receive your comment...thank you! Niall MacFlynn - Head of Business
23 February 2025
We had a query with a minor issue which was sorted quickly and efficiently by Jamey in the servicing department. The car was returned to us spotlessly clean both inside and out.
Response from JKC
Pleased to hear Jamie looked after you well and your MINI was looking gorgeous when you came back to collect! Niall MacFlynn - Head of Business
21 March 2025
Extremely helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business