OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
63 ratings and 37 comments received in the last 90 days.
10 May 2025
Every thing was perfect and very professionally explained
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
29 April 2025
Thomas at JKC was friendly and attentive from the moment we walked in the door until the day we picked up our mini. Kept in touch throughout the intervening weeks
Response from JKC
Really pleased to hear that Thomas delivered an excellent customer experience. At JKC, our excellent staff really do make the difference - and in Thomas we have one of the best! Niall MacFlynn - Head of Business
13 April 2025
Smooth and easy process. Knowledgeable and friendly staff.
Response from JKC
Delighted to hear the team delivered a great experience...welcome to JKC! Niall MacFlynn - Head of Business
04 April 2025
Our sales person Thomas was very helpful with regular contact before the delivery date and was more than efficient with the delivery of my new car on the day of the handover.
Response from JKC
Pleased to hear Thomas looked after you so well...a very valued member of our MINI team who really knows how to look after the customer! Niall MacFlynn - Head of Business
03 April 2025
The Team, ably led by David McKelvey, were attentive from start to finish, took time with us and no question was treated as a stupid question - they answered them all.
Response from JKC
Delighted to hear David and his team delivered an excellent customer experience! Niall MacFlynn - Head of Business
29 March 2025
The entire process was first class and delighted with my new mini
Response from JKC
Pleased to hear everything went smoothly and you are enjoying your New MINI! Niall MacFlynn - Head of Business
21 March 2025
Extremely helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
19 March 2025
Could not have been any better.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 June 2025
I am made to feel a valued customer
31 May 2025
Only thing is no provision of curtesy car but this could not be helped by the company
28 May 2025
Very friendly and helpful staff, and lovely clean and warm waiting area, plus they always offer you tea or coffee.
26 May 2025
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25 May 2025
Never had attention to detail such as this
25 May 2025
Answer as above
24 May 2025
Was carried out a their usual high standard
22 May 2025
Always looked after well
21 May 2025
The service was amazing as always. The staff at JKC are friendly and helpful, nothing is ever too much trouble.
19 May 2025
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Response from JKC
Thank you for your 5 Star rating! Niall MacFlynn - Head of Business
23 May 2025
From the friendly, knowledgeable sales (Thomas Barkley at JKC), to the quick supply of my wanted car, the process was perfect.