OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
62 ratings and 42 comments received in the last 90 days.
04 July 2025
Im very happy for the all service
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
09 June 2025
4th car bought from JKC mini, amazing team
Response from JKC
Thank you for your kind words...not to mention your continued loyalty to both JKC and the MINI brand! Niall MacFlynn - Head of Business
08 June 2025
Staff member Thomas Barkley has always been so helpful when I am changing my mini and it's great to have someone who can advise and listen to my needs for my new car.
Response from JKC
Your kind words regarding Thomas are very much appreciated. At JKC our people really do make the difference - and in Thomas we have one of the best! Niall MacFlynn - Head of Business
07 June 2025
All suoer
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 May 2025
From the friendly, knowledgeable sales (Thomas Barkley at JKC), to the quick supply of my wanted car, the process was perfect.
Response from JKC
Delighted to hear you had an excellent experience and Thomas looked after you well...welcome to JKC! Niall MacFlynn - Head of Business
10 May 2025
Every thing was perfect and very professionally explained
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
27 July 2025
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26 July 2025
as above and coffee was nice too
21 July 2025
Complete trust in JKC in everything from buying a car to services and problems if any. Nothing is too much bother for JKC.
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated. I'm delighted to hear our teams are looking after you well...thank you! Niall MacFlynn - Head of Business
17 July 2025
A bit upset that I was charged £120 + vat to confirm that my stop start was not working... Further dia required. Just £150 for nothing. Really annoyed at this. I will be getting my next service cheaper elsewhere.
Response from JKC
Many thanks for your feedback. To confirm, the £150 was a diagnostic fee, which was money well spent as it successfully identified the reason your stop start wasn't working. This information now lets you know exactly what is required to resolve the issue. Niall MacFlynn - Head of Business
14 July 2025
No comments
Response from JKC
That's quite ok...thank you for the 5 Star rating! Niall MacFlynn - Head of Business
10 July 2025
Left car in for service .I feel the video they send of car service is very good. Ring u if need anything replaced .
Response from JKC
Delighted to hear the team are doing a great job! Niall MacFlynn - Head of Business
07 July 2025
JKC has always always looked after me and my Mini with first class service and courtesy. P
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
06 July 2025
Excellent service from JKC at all times
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
03 July 2025
It was first class the car and keys were set up for our individual preferences. We were taken through the entire set-up of the mini and everything was explained fully from interior lights to drive modes.
Response from JKC
Delighted to hear the team delivered a personalised, 5 Star experience! Niall MacFlynn - Head of Business
27 June 2025
Fairly good service
Response from JKC
Thank you. I understand our Service Manager has been in touch to ask if there is anything we could have done better - given we weren't aware of any issues during your visit. Niall MacFlynn - Head of Business
15 July 2025
Positive experience
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business